Privacy Policy

Issued by: Almarai Fertilizer Factory
Kingdom of Saudi Arabia – Al-Kharj
Effective Date: 17 March 2025
Last Updated: November 12, 2025

Article (1): Visitor Information and Conduct

1. Any information, communications, or materials transmitted or posted through this website—except for personal data governed by this Privacy Policy—shall be deemed non-confidential and non-proprietary.

2. The website and its authorized affiliates may copy, modify, distribute, or otherwise use such information for commercial or non-commercial purposes without any obligation or liability.

3. Visitors are advised not to submit or disclose sensitive or private information through public channels on the website.

Article (2): Website Rights and Authority

1. The website reserves the right to suspend or terminate its system or operations, temporarily or permanently, at any time without prior notice.

2. The website shall not be liable to any user or third party for such suspension or termination.

3. After registration and submission of the username and password, users who complete the required forms and obtain approval may be granted access to services.

4. The website reserves the right to restrict or revoke access at any time, even for users with valid credentials.

5. The website may delete, archive, or retain members’ files or messages at its discretion without any liability.

6. The website may convert free services into membership-based or paid services, introduce new services, or discontinue any existing ones, partially or entirely, at any time.

Article (3): Termination of Agreement

1. The website reserves the right to terminate this agreement unilaterally at any time, without prior notice or compensation.

2. The website may also suspend or cancel a user’s account in cases of violation of this Policy or the platform’s Terms and Conditions.

Article (4): Prohibition of Commercial Use

1. Users are strictly prohibited from using, reproducing, or republishing any website content for commercial purposes without the factory’s prior written consent.

2. Any unauthorized commercial use constitutes a serious violation and may result in legal action under Saudi Intellectual Property and Anti-Cybercrime laws.

3. Users acknowledge that monetary compensation alone may not be sufficient, and the factory reserves the right to pursue all available legal remedies.

Article (5): Product Delivery

1. Products are delivered to the address provided by the customer via approved logistics or courier partners.

2. If the recipient is not present at the specified address, delivery will not be made elsewhere.

3. The customer bears full legal responsibility for any delay or error in the delivery address or failure to receive the order.

4. The recipient’s or authorized representative’s signature constitutes final proof of delivery.

Article (6): Order Tracking

1. Customers may track their orders through the tracking system provided by the factory’s authorized logistics partner via the website or application.

2. The tracking service displays all stages of the order—from preparation to final delivery.

3. The tracking information available in the system shall serve as the official reference for verifying delivery status.

Article (7): Return and Exchange Policy

1. Customers must contact Customer Support before initiating any return or exchange.

2. Returns or exchanges are not accepted after three (3) days from the date of receipt.

3. In the event of a manufacturing defect or a wrong item, the product may be replaced through the factory’s logistics partner, and the customer shall bear shipping costs, unless the error is attributable to the factory.

4. All return operations shall comply with the Saudi E-Commerce Law and Consumer Protection Regulations.

Article (8): Pricing and Payment

1. Upon acceptance of the order through the website or application, the customer is legally bound to pay the full amount due.

2. Payments may be made via accepted methods (credit cards, debit cards, or bank transfer).

3. All transactions are fully secured and transmitted in encrypted form to the authorized financial gateway.

4. The website does not retain any payment card data.

5. All prices are subject to Value Added Tax (VAT) and applicable delivery charges in accordance with Saudi regulations.

Article (9): Use of Personal Information

1. Registration requires providing an email address and contact information to confirm orders and resolve issues.

2. Users may update or delete their personal data at any time through their account settings.

3. The factory is committed to safeguarding user information and will not share it with any unauthorized third party without explicit consent or a legal requirement.

Article (10): Use of Cookies

1. The website uses cookies to enhance the user experience, such as storing login details and preferences.

2. Users may disable cookies through their browser settings; however, doing so may affect certain website functionalities.

3. Cookies are not used to collect personal information without user consent.

Article (11): Security and Data Protection

1. The factory applies advanced technical and administrative measures to protect user data against unauthorized access, disclosure, or misuse.

2. All communications are secured using modern encryption protocols (SSL/TLS).

3. While the factory employs strict safeguards, no data transmission over the Internet is 100% secure.

4. Users are advised not to transmit sensitive or confidential information via email or unsecured channels.

Article (12): Limitation of Liability

1. The website and its services are provided “as is”, without any express or implied warranties regarding availability, accuracy, or content.

2. The factory shall not be liable for any direct, indirect, incidental, or consequential losses or damages arising from the use of, or reliance upon, the website or its content.

3. By using the website, users expressly acknowledge and accept this limitation of liability.

Article (13): Governing Law and Jurisdiction

1. This Policy shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

2. Any disputes arising from this Policy shall fall under the exclusive jurisdiction of the competent courts in Riyadh, Saudi Arabia.

Article (14): Official Contact Information

• Mobile Number: 00966578984004

• Email: care@almaraiksa.com

• Address: Al-Kharj, Kingdom of Saudi Arabia

Article (15): Final Provisions

1. This Privacy Policy constitutes an integral part of the Terms and Conditions of the website and application of Almarai Fertilizer Factory.

2. The factory reserves the right to amend this Policy whenever necessary. The updated version will be published on the website or mobile applications.

3. Continued use of the website following the publication of any update shall constitute explicit acceptance of the amended terms.